Refund Policy

Return & Refund Policy

We want you to love your LUMORA cap. If something isn't right, here's how we handle it.

Damaged, defective, or wrong item

Please inspect your order as soon as it arrives. If your LUMORA cap arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery at support@lumoratherapy.store with a photo or short video of the issue. Once we confirm the problem, we'll send you a free replacement or a full refund — you do not need to ship anything back.

Change of mind

Your order ships directly from our fulfillment partner's warehouse rather than a store location we operate, so we're not able to accept physical returns shipped back to us. If you're not satisfied with your purchase for any other reason, contact us within 30 days of delivery at support@lumoratherapy.store and we'll work with you on a resolution (replacement, partial refund, or store credit) on a case-by-case basis.

Cancellations

Order changes or cancellations must be requested within 24 hours of placing your order, before it enters processing with our fulfillment partner. Contact support@lumoratherapy.store as soon as possible. Approved cancellations are refunded within 10 business days.

Non-returnable items

Because the LUMORA cap is a personal-care device worn on the body, used or worn units cannot be physically returned for hygiene reasons — see the damaged/defective process above if there's a problem with your unit. Sale items and gift cards are final sale.

Health & Product Safety

LUMORA is a general wellness device. Please follow all usage instructions and safety precautions included with your device, including the recommended session length and use of the included protective eye glasses. If you experience discomfort while using the device, discontinue use immediately and contact us.

Refunds

Once a refund is approved, it's issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund. All refunds are processed in U.S. Dollars ($USD) as per the original purchase.

Shipping and Delivery

We offer free shipping within the US. While we aim to deliver your order promptly, we cannot be held responsible for shipping delays caused by the courier or other factors outside our control.

14-day EU cooling-off period

If your order ships to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, in accordance with EU consumer law.

Questions

Reach us any time at support@lumoratherapy.store.